“If you went to buy an expensive car, wouldn’t you expect them to be dressed up a little bit? We are selling super expensive tools.” “It is so simple and cheap to do, and it is amazing to me that it’s overlooked,” Hess says. He prides himself on dressing up and his standard work ensemble is dress pants (never shorts), collared shirt, and nice shoes. He also is very adamant on proper attire on his tool truck. He has two rugs that Cintas, a business services company, changes out once a week for him and his niece, Chelsea Hess, cleans his truck on weekends for some extra cash. I can stand behind a desk, this is my personal space, nobody comes in it,” he said.Ĭleanliness is of the utmost importance to Hess. “I like the cabin chassis better because they don’t come through my workspace. With the step van that he used to own, all the customers had to go through his workspace to get to the tools. He had a special desk built into the truck and while some people may say it’s a waste of space, Hess likes it because it’s his own personal area. When it comes to organization, he has his KNIPEX pliers in a certain section, torque wrenches on the ceiling in bungee straps, and air tools displayed standing up.
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They go back there to get free candy but they might pick something up on the way, you never know,” he says. “It’s like putting milk at the back of the store or the candy dish at the back of the truck. While most tool distributors put their toolboxes at the front of the truck, Hess puts his at the very back so that interested customers need to walk all the way through the truck. He also has special drawers on tracks that pull out to display all the used tools he sells. He has special holders that stand the tools up out of the box. When a customer first walks on to the truck, the first thing they see is Hess’ Mac Tools display. Leroy sold his 22-foot step van and now drives his brother’s former truck, a 22’ 2018 Kenworth T270.
When Mike decided to retire after 30 years in the business, Leroy purchased his brother’s truck and route, transitioning the multi-route operation into one large route that Leroy runs himself.
Leroy and Mike Hess made up the first multi-route at Mac Tools, and they spent many years as the flag’s number 1 two-man team.
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